Yes, after completing the course you will continue to have access to the digital materials for a period of time so that you can refresh your knowledge and continue to benefit from it.

Because digital products cannot be physically returned, we generally do not offer refunds on digital products unless there is a technical issue that warrants a refund. Please contact us if you have a problem with a digital product.

After purchase, you will receive an email confirmation with a link or access code that will allow you to access the digital media. In some cases, the digital media can also be downloaded directly from our online platform.

Our Pró-Fono therapeutic products are certified by Anvisa to ensure safety according to Brazilian health standards. Anvisa is the Brazilian health authority that monitors and regulates food, drugs, cosmetics and other health-related products. Our games are also regulated by Inmetro, the Brazilian Institute of Metrology, Quality and Technology, which is responsible for standardizing and certifying products in Brazil.

Yes, all workshops and courses are led by professionals with extensive experience and qualifications. Our director, Dr. Adriane Santos Kroeff, has impressive qualifications and expertise in the fields of special education, speech therapy, language therapy and coaching. With a doctorate from the Faculty of Special Education at the University of Cologne, certification as a speech therapist and academic speech therapist in Porto Alegre, Brazil, as well as a play coach for young people and adults, she is ideally qualified to offer high-quality workshops and courses. In addition, she is accredited as a certified coach and learning coach by renowned institutions and has extensive experience as a seminar leader and lecturer. She is your reliable contact for workshops and courses led by professionals.

You can reach our customer service in several ways:

Phone: 089 26481046
Email: akretail@aknetzwork.com
Live Chat: Available on our website.
Contact form: You can also fill out the form on our contact page.

We are happy to answer your questions and assist you with any concerns.